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Borderless, Reliable, Scalable

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Borderless, Reliable, Scalable

30-Day Free Trial, No Commitment, No Credit Card Required

A full-featured cloud PBX

& UC solution

A Complete Suite of Unified Communications

Open & Integrated Solutions

Operator Panel

Gain Complete Control of the Call Flows

  • Intuitive and visualized web-based console
  • Manage incoming calls based on the real-time availability of employees.
  • Drag and drop on the panel to dispatch calls to extensions, ring groups, and queues
  • Click to transfer, park, pick up, hang up, monitor, etc.

Microsoft Teams Integration

Place Calls: Click to dial any phone number, extension, and PBX contact directly in Teams and use Linkus Web Client as a calling endpoint.

Manage Contacts: Search and manage your personal/company contacts, which can be set to sync your CRM and Helpdesk contacts.

Call Logs: View call history including missed, received, and rejected, and call back contacts from this view.

Voicemails & Recordings: Play and download voicemails and call recordings.

Native Contacts Management

  • Access a shared directory of external contacts
  • Create and manage personal contact entries
  • Find the contact number and dial out quickly
  • Display a known caller’s name on the screen
  • Sync Contacts across Linkus UC Clients

Omnichannel Messaging

Integrate with multiple messaging channels to provide an omnichannel experience for customers.

Whatsapp

Twilio

Flowroute

Bandwidth

Telnyx

Contact Management

Phonebook

Grant Permissions separately for different departments

CRM Auto Sync

CRM Contact (e.g. ZOHO) auto synchronization

Caller ID Match

Identify callers when the Caller ID matches a contact in phonebooks

Auto Creation

Automatically create contacts in the phonebook for each call

Synced Clients

Automatically synced between Linkus Mobile & Web Clients

Every SME Needs a Call Center Solution

Call Center

Cloud PBX System tightly integrates call center and unified communications capability to put everything you need on a single, integrated system to impress your customer, empower your agents, and elevate your business

Features

  • Automatic Call Distribution
  • Agent & Supervisor Portal 
  • Wallboard, SLA notification & rule
  • Advanced queue reports

Benefits

  • Improve inbound call center productivity
  • Real-time queue performance & statistics
  • Instantly control queue calls
  • Boost customer experience

QUEUE MONITORING

Wallboard

Monitor your queues and agent performance in real-time, customizable wallboard with drag and drop design capability.

  • SLA Monitoring
  • Agent availability
  • Abandoned Calls
  • Offered Calls
  • And Many More

QUEUE MANAGEMENT

Queue Panel

Manage your Queues and Agents in Real-time

  • See live calls in the queue
  • Drag and drop the call to assign to an Agent
  • Recent Queue history
  • Agent Statuc
  • Live call monitoring (spy or whisper mode)

USAGE MONITORING

Call Accounting

Apply flexible call rates to outbound calls and get dedicated call accounting reports for each phone call, extension, extension group, etc.

  • Provide visibility into the calling patterns and activity of employees
  • Accurate accounting of individual and departmental phone costs
  • Identify suspicious calls and telecommunication misuse
  • Effectively plan telecom budget

COMFORT

Headset Integration

Answer, reject, mute, and control calls with your headset

  • Support Linkus Web Client
  • Support Linkus for Google
  • Plug and play to connect your headset
  • Recommended Vendor: Jabra, Yealink, EPOS, Poly
  • Compatible with any WebHID compliant headset

Work on Any Device

Client Applications Available

Web Client

Combine calling, meeting, collaboration, and more in one place.

iPhone & iPad

Stay Connected Anywhere Anytime

Android

Work from anywhere quickly and securely, and stay engaged and productive

Extension

Never miss a call with the chrome extension

CONVENIENCE & VISIBILITY

Function Keys

Customize key configurations to meet daily office communication requirements and improve work efficiency.

  • Supported on Linkus Web Client and Linkus for Google Chrome 
  • Configure up to 120 Function Keys
  • 12 key types, e.g. make a speed dial, monitor status, switch status.
Empower your work-from-anywhere teams with engaging collaboration experience

Integrated Video Conferencing Solution

Remote Teams

Online meetings keep staff working from different locations collaborative and on the same page.

Natural Conversation

A natural way to communicate with nonverbal cues, quickly reach mutual understandings and achieve faster actions.

Go Beyond

Instead of a sense of distance, virtually meet with external participants, whether your customers or other peers.

Ultimate Edition Feature

Take advantage of video conferencing

Empower your work-from-anywhere teams with an engaging collaboration experience

  • Initiate an instant or planned meeting and share the meeting link.
  • Click to participate in video conferences right on the web browser.
  • Simultaneously share your screen with all participants and chat with others instantly.
  • The host can password protect the meeting, mute participants, and remove one.

IMPROVED PRODUCTIVITY

CRM Integration

  • Click to Call
  • Call Popup
  • Contact Synchronization
  • Call Journaling
  • Create New Contact for Unknown Caller

OPERATION EFFICIENCY

IP Phone Auto Provisioning

Perfect interoperability with your IP phones. Support auto provisioning to configure IP phones in bulk.

In the office

  • PnP 
  • DHCP

Remote

  • RPS
  • RPS FQDN

CONTROL

API Interfaces

Supported Interfaces:

  • PBX Configuration
  • Call Control
  • UACSTA Call Control
  • Event Notification

High Scalability for Future Expansion

Planning a move

Having seasonal staffing requirements

Supporting temporary staff

Pursuing a growth goals or geographic expansion

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